Customer Care

Have any questions or concerns ? We’re always ready to help! send us an email at info@ShopModernLuxe.com.

 

How do I track My Order?

Once your order is processed and ready for shipping you will receive an email with a tracking number which will allow you to follow your package.

 

How Do I return an order?

Domestic Orders Returns:

All Returns must be shipped to the following address:

Modern Luxe. Returns

Order #: __________ (your order number goes here)

16122 118th Rd. Jamaica, NY 11434

Returns:

  • Ship your package using a trackable, insured shipping method, as we cannot accept responsibility for packages we do not ship. Please keep tracking details for your records.

  • You will receive an email once your return has been processed. Please allow 7-14 business days from the time we receive your return for it to be processed.

​Do You provide International Delivery?

Yes However all International orders are final!

What's Your Returns Policy?

At Modern Luxe., we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in saleable condition. Simply follow the guidelines below.

Full-priced merchandise, must be returned with 7 days of delivery.

We do not accept or issue returns and exchanges on custom products.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at ShopModernLuxe.com.

Return Policy:

  • Merchandise must be returned within 7 days FOR STORE CREDIT.

  • We do not issue returns or exchanges on custom pieces.

  • Merchandise must not be worn, altered, or washed.

  • Merchandise must have all tags attached.

  • Please note original shipping charges are Not Refundable.

Non-Returnable:

  • All Items purchased on Sale.

  • Hair Accessories

  • Intimates, Bodysuits, and Swimwear.

Sizing:

Most of our clothing is true to size, but there are items that run smaller or bigger than others. If this is the case, we will make sure to let you know in the description of the item. Most of the time, customers take an item that is too small; therefore, if you believe you are in between sizes we suggest the next size up. Our models always wear small unless noted in the description.

 

Clothing Size Table

  Bust Waist Hips Sizes Jeans
Small 32 - 33 25 - 26 33 - 35 0 - 2 1 - 3
Medium 34 - 35 27 - 28 36 - 37 4 - 6 5 - 7
Large 36 - 37 29 - 30 38 - 39 8 - 10 9 - 13
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